Every second, 12 newly active mobile accounts spring up on social media, steadily adding to the 2.3 billion social media users currently active worldwide.
Social media has changed the way we experience everything from day-to-day communication to eating out. It has given consumers the power to spread information to hundreds, if not thousands, of people in a matter of seconds.
For the restaurant industry, which relies heavily on reviews and recommendations, this means every customer now has the power of a well-acclaimed critic. Instagram, blogs and other social sharing platforms allow everyone to be a “foodie.” Publicists no longer control the reputation of a restaurant; customers do.
Studies have found that 86% of millennials will try a new restaurant after seeing food-related content online, while 92% of consumers read restaurant reviews, and 33% say they would never eat in a restaurant with less than four stars, making it critical that each customer has a positive experience.
Surveys also show that one out of four consumers photograph their food regularly for a food photo blog or diary, making dishes that are attractive, colorful, and above all, insta-worthy, critical.
Social media users also dine out more often than non-users, according to a survey conducted by the National Restaurant Association. 92% of frequent social media users eat at a sit-down restaurant at least once a month, while 32% of consumers text or socialize on a mobile device during their mealtime, meaning that nearly one-third of restaurant customers are exposing their plates to thousands of others, right as they’re dining!
Based on these statistics, demonstrating the popularity of dining out amongst social media users and high sharing rates, it’s not surprising that a restaurant’s revenue is reflective of its social media reviews. In fact, each star in a 5-star rating can affect a restaurant’s revenue by up to 10% (Harvard Business Review), while a one-star improvement in rating correlates to an increase in revenue, usually between five and nine percent.
In a world where everyone can be a social media influencer, keeping customers engaged and happy has never been more critical.
BENCHMARK EATERY
POWERED BY OLIVER MEDIA
PHOTO CREDIT KCRUTS PHOTOGRAPHY
1201 STATE STREET, SANTA BARBARA,CA. 93101
805-845-2600
SUNDAY - THURSDAY 11:30AM - 9:00PM
FRIDAY - SATURDAY 11:30AM - 10:00PM
OPEN 7 DAYS
SUNDAY - THURSDAY 11:30AM-9:00PM
FRIDAY - SATURDAY 11:30AM-10:00PM
BENCHMARK EATERY
POWERED BY OLIVER